Support

This is a "no dumb questions" zone! 

The best way to reach Team Serendipity Needleworks with any questions is to email [email protected]. We will respond to your message within 24 business hours, but usually much sooner! ;-) 

Our Customer Service Team is available Monday through Friday, 8am to 5pm EST. If you contact us outside of those hours, we will get back to you as soon as possible. 

We LOVE hearing from you and celebrating your progress. Whether you are just starting out with your needlepoint project or you're perfecting an advanced stitch — we want to hear your wins BIG and small!

Celebrating you always,
Ellen & Team Serendipity